privacy policy and terms & conditions

Resolution:

• The opt-in checkbox must be unchecked by default and not a required field.
• The consent language must have all the following disclosures and should read: “By checking this box, I consent to receive SMS from [Business Name]. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service."
• If you mention the type of SMS being sent on your website, it must be consistent with the use case you selected for the campaign. For example, if you selected Conversations in your campaign, mentioning “promotional/marketing/automated SMS" on your website will result in a campaign rejection.
• There must be a phone number field in the website form to collect SMS consent.

Resolution:

• The opt-in checkbox must be unchecked by default and not a required field.
• The consent language must have all the following disclosures and should read: “By checking this box, I consent to receive SMS from [Business Name]. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service."
• If you mention the type of SMS being sent on your website, it must be consistent with the use case you selected for the campaign. For example, if you selected Conversations in your campaign, mentioning “promotional/marketing/automated SMS" on your website will result in a campaign rejection.
• There must be a phone number field in the website form to collect SMS consent.

Resolution:

• The opt-in checkbox must be unchecked by default and not a required field.
• The consent language must have all the following disclosures and should read: “By checking this box, I consent to receive SMS from [Business Name]. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service."
• If you mention the type of SMS being sent on your website, it must be consistent with the use case you selected for the campaign. For example, if you selected Conversations in your campaign, mentioning “promotional/marketing/automated SMS" on your website will result in a campaign rejection.
• There must be a phone number field in the website form to collect SMS consent.

Resolution:

• The opt-in checkbox must be unchecked by default and not a required field.
• The consent language must have all the following disclosures and should read: “By checking this box, I consent to receive SMS from [Business Name]. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service."
• If you mention the type of SMS being sent on your website, it must be consistent with the use case you selected for the campaign. For example, if you selected Conversations in your campaign, mentioning “promotional/marketing/automated SMS" on your website will result in a campaign rejection.
• There must be a phone number field in the website form to collect SMS consent.

Resolution:

• The opt-in checkbox must be unchecked by default and not a required field.
• The consent language must have all the following disclosures and should read: “By checking this box, I consent to receive SMS from [Business Name]. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service."
• If you mention the type of SMS being sent on your website, it must be consistent with the use case you selected for the campaign. For example, if you selected Conversations in your campaign, mentioning “promotional/marketing/automated SMS" on your website will result in a campaign rejection.
• There must be a phone number field in the website form to collect SMS consent.

Resolution:

• The opt-in checkbox must be unchecked by default and not a required field.
• The consent language must have all the following disclosures and should read: “By checking this box, I consent to receive SMS from [Business Name]. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply; Messaging frequency may vary. Visit [privacy policy URL] to see our privacy policy and [Terms URL] for our Terms of Service."
• If you mention the type of SMS being sent on your website, it must be consistent with the use case you selected for the campaign. For example, if you selected Conversations in your campaign, mentioning “promotional/marketing/automated SMS" on your website will result in a campaign rejection.
• There must be a phone number field in the website form to collect SMS consent.